This Privacy Policy explains how A Forever Song ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit aforeversong.com or order a personalized song. It also explains the rights you have over your information and how to exercise them.
The short version: we collect what we need to make your song, take your payment, and email you about it. We do not sell your personal information. The stories you share are used to create your song and are not published without your permission.
A Forever Song is the controller of the personal information described in this policy. For any privacy question, request, or complaint, contact us at privacy@aforeversong.com.
Information you give us:
Information collected automatically:
Information from third parties: our payment processor confirms whether a payment succeeded and may share fraud-prevention signals; our email provider tells us whether a message was delivered, opened, or bounced.
Songs are often written for weddings, births, illnesses, and memorials, so the story you submit may reveal sensitive details about health, relationships, religion, or bereavement. We do not ask for sensitive information and encourage you to share only what is needed for the song. Where you choose to include it, we process it on the basis of your explicit consent, given when you submit the form, and use it only to create and deliver your song.
We use personal information to:
We do not use your personal information to train general-purpose AI models, and we do not authorize our AI providers to do so with your submissions.
To create your song, the details you submit are transmitted to third-party AI providers that generate lyrics, melody, and audio. These providers process your content under contract with us for the sole purpose of producing your song. Human review may also be applied before delivery. This processing involves no automated decision-making that produces legal or similarly significant effects on you.
We share personal information only with service providers who need it to help us run the Service, and only under agreements that require them to protect it:
We may also disclose information where required by law, to enforce our Terms of Service, to protect rights and safety, or in connection with a merger, acquisition, or sale of assets, in which case we will notify you.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
We use strictly necessary cookies to make the site work, including keeping your order session and securing checkout. These cannot be switched off. We may also use analytics cookies to understand which pages are visited and how the site performs. Where required by law, we ask for your consent before setting non-essential cookies.
You can block or delete cookies in your browser settings, though some parts of the site may then not work correctly. We do not respond to Global Privacy Control or Do Not Track signals differently, because we do not sell or share personal information for advertising.
You can ask us to delete your song details earlier; see section 10.
We use encryption in transit, access controls, and reputable service providers to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information and poses a risk to you, we will notify you and the relevant regulator as required by law.
If you are in the European Economic Area, the United Kingdom, or Switzerland, you have the right to:
Depending on your state, including California, Colorado, Connecticut, Virginia, Texas, and others with comprehensive privacy laws, you may have the right to know what personal information we collect and how we use it, to request a copy, to correct inaccuracies, to request deletion, and to opt out of sale, sharing, or targeted advertising. As noted above, we do not sell or share personal information for advertising, so there is nothing to opt out of.
We will not discriminate against you for exercising these rights. You may use an authorized agent to submit a request; we may ask for proof of authorization.
We are based in California, and the California Consumer Privacy Act, as amended by the CPRA, applies to our handling of your information. In the 12 months preceding the date of this policy we have collected the following categories of personal information:
We retain each category for the periods described in section 8. We do not sell personal information, we do not share it for cross-context behavioral advertising, and we have not done either in the preceding 12 months. We do not knowingly sell or share the personal information of consumers under 16.
Because we use sensitive personal information only to provide the Service you requested, and not to infer characteristics about you, the CCPA right to limit the use of sensitive personal information does not apply. You may still ask us to delete it at any time.
California residents may exercise the rights to know, access, correct, delete, and be free from discrimination by emailing privacy@aforeversong.com, as described in the next section. You may also designate an authorized agent to make a request on your behalf.
Under California's "Shine the Light" law, Civil Code section 1798.83, California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not make such disclosures, but you may confirm this by emailing privacy@aforeversong.com.
Email privacy@aforeversong.com with the request you would like to make and the email address you used to order. We may ask for information to verify your identity before acting, and we will respond within the timeframe required by applicable law — generally one month in the EU and UK, and 45 days in the United States, with an extension where permitted.
We are based in the United States and our service providers may process information in the United States and other countries. Where personal information is transferred out of the EEA or the UK, we rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or another approved safeguard. You can request a copy of the relevant safeguards by emailing us.
When you submit a story about someone else — a partner, parent, child, or friend — you are sharing their personal information with us. Please make sure you have a reasonable basis to do so, and share only what they would be comfortable with. If someone contacts us about information in a song, we will handle their request in line with this policy.
The Service is not directed to children under 13, and we do not knowingly collect their personal information for their own account. Songs are frequently written about children by their parents; that information is provided by the adult placing the order. If you believe a child has provided us with personal information directly, email privacy@aforeversong.com and we will delete it.
Marketing emails are sent only if you opt in. Every marketing email contains an unsubscribe link, and you can also email privacy@aforeversong.com to be removed. Transactional messages about an active order will still be sent, as they are necessary to deliver the Service.
We may update this Privacy Policy as our practices or legal obligations change. The "last updated" date above shows the current version. If a change materially affects how we use your information, we will notify you by email or through a prominent notice on the site before it takes effect.
For privacy questions or requests, email privacy@aforeversong.com. For anything else about your order, email support@aforeversong.com.